• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Changing plan from standard to teacher

New Here ,
Jul 11, 2023 Jul 11, 2023

Copy link to clipboard

Copied

My subscription plan for full suite expired in June, so I tried to update and  I have become a teacher in a school so I opted for the £16pmonth 100GB Full package. However I was charged the full renewal fee of the standard full package at £50pm as well as the new package of £16pm.

 

When I went to cancel the old plan it told me I had to pay approx £100 fee to exit the plan! This wasnt made clear to me when I signed up for the discounted teacher option. 

 

I'd prefer an email address to contact Adobe directly but I cant find one. Please help!

TOPICS
Account management , Billing

Views

62

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jul 11, 2023 Jul 11, 2023

Adobe does not provide support over email. You can contact them via chat or Twitter @Adobecare. To contact support via chat follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are

...

Votes

Translate

Translate
Community Expert ,
Jul 11, 2023 Jul 11, 2023

Copy link to clipboard

Copied

Adobe does not provide support over email. You can contact them via chat or Twitter @Adobecare. To contact support via chat follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 11, 2023 Jul 11, 2023

Copy link to clipboard

Copied

LATEST

actually, adobe does support via email but you cannot initiate support via email.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines