changing subscription error

[Marjorie29311409mkbi]

Adobe sent me an update per email to my Creative Cloud Photography plan. They offer to change my subscription to an annual plan to keep the same price. The annual plan was visible, but it did not work (see image screen below). An error showed up.

I talk to an agent (probably AI agent and not a real person) for help through the chat and I have been advised to wait 48 hours until the error was corrected. But now the offer is gone and not visible at all. How can I contact Adobe about it? Don't they have an email address or a formular for help?

[kglad]

same way you did before.

[Jeffrey_A_Wright]

Marjorie, thanks for posting about your difficulties managing your subscription commitments to this public discussion forum. I can confirm that you did speak with a human when you contacted us in case ADB-42554498-D0V9. You can use the steps listed at https://adobe.ly/4icRL0g if you want to change the type of subscription you are using, Marjorie. You may need to use a different device or web browser if you are blocked from completing the change.

If you would prefer someone to help you with the change, then click on https://adobe.ly/4pql9mh to speak with a member of our team who can help you further. The same warning about using another device applies here, Marjorie. The current device could be blocked from reaching us if you are unable to reach a human or are redirected to this public discussion forum. ^JW

[Marjorie29311409mkbi]

Thank you Jeffrey! Unfortunatly it is not a browser problem. I could easily change subscriptions on the black friday offer.the window shows up without any error.

It is a little frustrating because I am very busy and I couldn't find the right time to go through the chat again.. But I did it and I was put in contact with a person that could help me for real this time. I was surprise how fast it went. Thank you! 

[kglad]

thanks for the update.