Changing subscription

[ricg99290282]

after many years I had to change my subscription. By mistake I downloaded the trial version of photoshop. Since it expired I have not been able to install the version I paid for. Any advice to resolve my situation? Thank you

[John Waller]

after many years I had to change my subscription

Do you mean you cancelled your Cloud subscription and now you want to reinstall your paid-for Creative Suite version?

not been able to install the version I paid for.

Which exact version do you own? Which operating system are you now running?

Windows should be OK but Creative Site versions cannot be installed on modern Macs.

[ricg99290282]

that's right. I tried to uninstall the photoshop trial version but I can't download the one I paid for. my operating system is windows

[Abambo]

Trial and paid versions are the same. You only need to sign-in to your Adobe account. 

If you have, however, Photop CS6 as a perpetual license and you downloaded and activated a trial, that trial will take over, as CS6 was also part of the early CC subscription model. If so, please update this thread. 

You may also see if this link helps solving the issuem https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

[ricg99290282]

Hi Abambo,
i visited the link you sent me i downloaded photoshop again but it keeps
appearing: trial version expired...

[Personal information removed by moderator.]

[ricg99290282]

Hi Abambo,

i visited the link you sent me i downloaded photoshop again but it keeps appearing: trial version expired

[Test Screen Name]

You have not told us, and it's important:  WHAT is the version you paid for, the one with the problems? Which app, which version?