Charge 0$

[Fabianus30980138wed0]

Hi, I just made a call with my Credit Card service provider, why Adobe charge with 0$ ?
Is it related with my previous payment failed?

[iCharles]

Hi @Fabianus30980138wed0 ,

Moving this thread to the Account, Payment, and Plan community for further assistance.

[kglad]

@Fabianus30980138wed0 

do you have a subscription?

[Peru Bob · Accepted solution]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

[Fabianus30980138wed0]

thank you, this really helpful

[kglad]

what did support say?

[Fabianus30980138wed0]

The 0 cost is an authorization charge which adobe charges or attempts in order to check if the card is valid and the funds are available.

[kglad]

thank you for that @Fabianus30980138wed0