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Charge 0$

Community Beginner ,
Jul 09, 2023 Jul 09, 2023

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Hi, I just made a call with my Credit Card service provider, why Adobe charge with 0$ ?
Is it related with my previous payment failed?

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correct answers 1 Correct answer

Community Expert , Jul 10, 2023 Jul 10, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi @Fabianus30980138wed0 ,

 

Moving this thread to the Account, Payment, and Plan community for further assistance.

 

 

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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@Fabianus30980138wed0 

 

do you have a subscription?

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Beginner ,
Jul 10, 2023 Jul 10, 2023

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thank you, this really helpful

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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what did support say?

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Community Beginner ,
Jul 10, 2023 Jul 10, 2023

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The 0 cost is an authorization charge which adobe charges or attempts in order to check if the card is valid and the funds are available.

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

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thank you for that @Fabianus30980138wed0 

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