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I had signed up for a trial of photoshop and canceled on the day it would expire. Now I was refunded the amount, but I was also charged the $20.99 as well. I disputed with my bank since the customer support stated that there was no charge, but unfortunately the bank has not agreed to refund my money either. Not happy at all with Adobe.
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human