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charge off payment

New Here ,
Dec 24, 2023 Dec 24, 2023

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18.88 was debited from my card, but I don't have paid plans. can i request a refund?

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Community Expert ,
Dec 24, 2023 Dec 24, 2023

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check your account to see what that's for, https://account.adobe.com

 

if you still don't understand and agree with the charge, contact adobe.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Dec 24, 2023 Dec 24, 2023

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Thanks! 

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Community Expert ,
Dec 24, 2023 Dec 24, 2023

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you're welcome. keep us updated.

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Community Expert ,
Dec 24, 2023 Dec 24, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download & install">

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Adobe Employee ,
Dec 26, 2023 Dec 26, 2023

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Hi @Яна34439170qqe5,

We appreciate you contacting us. There has not been any transaction made from Adobe's end recently on your account.

We checked your account info, The subscription you had was cancelled on October 22, 2022. 

Please contact your bank for the transaction details. If there is still any confusion which needs details to be shared with/from Adobe, please contact our support team here: Contact Customer Care

Please do not share any private or confidential information here as this is a public forum.

 

Regards,

Shivangi

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