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Charged $10.65 Randomly with no subscriptions

New Here ,
Dec 04, 2023 Dec 04, 2023

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Hello,

I noticed that I was randomly charged $10.65. I didn't pay for a subscription. I checked the website and signed it and there were no visible payment plans. I had to get the adobe reader app, which was free for my school transcript. I don't think I put in my credit card information. I went to go check the app and it wouldn't even let me onto the app. It stopped me at my schools login. I did my login and the app would just stay on the loading screen. So now I have a random payment and a faulty app. I would like to know what I'm being charged for and how I can cancel whatever it is. 

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

TWO

If you suspect fraud contact your credit card company... Adobe can't help

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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adobe reader is free for everyone.  no credit card is requested/used by adobe when downloading reader.

 

that charge looks like an adobe stock charge.  could you have given your credit card to adobe ~month the charges began and/or could you have downloaded a/some adobe stock images?  

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