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Charged $29.99 for a subscription plan that’s not present in my billing history

New Here ,
Sep 03, 2023 Sep 03, 2023

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Hi! Last night, I received a Paypal notification saying that I was charged $29.99 for a subscription plan not present in my Adobe billing history. The item name is CCSN,ALL,MLP,EER01,MUN,001,N/A,1 YR ED E. I do not have other accounts and I'm suspecting that someone used my Paypal for an unauthorized charge. I informed Paypal, but they've determined there was no authorized charge -- given they saw my automatic payments for $19.99. This was different with $29.99 and I already received my $19.99 charge on September 2nd. 

I tried using the Adobe virtual support, but had no luck finding a contact form. I decided to post here in hopes that a staff member or user can reach out to me with solutions.

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

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it's probably a scam email. i get them every day about amazon or some antivirus or paypal.  just don't click any link in the email.

 

if you want to confirm with adobe (check your account, https://account.adobe.com) and you can contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hi @Rachel320465031b4e ,

We appreciate you contacting us. There has not been transaction made from Adobe's end.

The last transaction made was on August 03, 2023 for Creative Cloud All apps plan.

We can not share more account related info here as this is a public forum.

If you wish to discuss this in detail, you can start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen as mentioned by @kglad above.

 

Let us know if you have any questions.

Regards,

Shivangi

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