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Charged after cancelling trial within 7 days

New Here ,
Dec 07, 2022 Dec 07, 2022

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Hi,

 

I started a trial version for Lightroom Photograpy Plan on 17 september.

Got an email from Adobe that if I cancelled before 8th of october I got a full refund.

I cancelled my Lighroom Photography Plan on the 23th of september.

 

But I got still charged and if I want to cancel again, it costs me another 54,50 + 12,09 monthly fee.

 

How is that possible?!

Can someone from Adobe Benelux help me, because i am circling around on forums, websites and twitter, drives me crazy

TOPICS
Account management , Billing

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Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

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Hello there,


Sorry to hear that you are facing trouble.

 

We checked the account details associated with your email ID. We do see that you have two subscriptions: Lightroom plan with 1TB  which has been cancelled on 23rd Seprember however, the Photography Plan (20GB) is under cancelling status as of now.

 

Since, this is a community forum and we will not be able to discuss any account or pricing information, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Dec 07, 2022 Dec 07, 2022

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Ok. Not clear at all when I signed up for, but thanks for your answer. 

Is it possible to remove the attachments from my opening post?

I cannot find a way to do it by myself.

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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LATEST

@Daan262255185g4n 

 

you're welcome. (and attachments removed.)

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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in addition to chat recommended in @Rashmi27002770wxve 's message, there are 2 other ways to contact adobe; phone and twitter:

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 07, 2022 Dec 07, 2022

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Thanks!

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