Charged after change from 7 days to 30 days trail

New Here ,
Dec 24, 2021 Dec 24, 2021

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Hello,

 

I was charged in 30 euros, after change my "sub trial" from 7 to 30 days (option offered when I was cancelling 7 day trial).

 

After accept the 30 days trial, a popup jumped in my browser (it was missing configured, cutting the message - I was using Chrome in Android mobile) saying that my next billing cycle is feb/22... ???

 

I dont understand this behavior. Why it is happening? I don't want to be charged because I accepted more trials days. It looks like a trap..

 

I just totally canceled sub (confirmation AB00734201433CES), but I want a refund of those 30 euros.

 

What can I do?

 

Thank you!

Evandro

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Account management , Billing

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correct answers 1 Correct answer

New Here , Dec 24, 2021 Dec 24, 2021

I justsaw now.. 

Evandro22367945owv0_0-1640361848133.png

 

So, problem solved.

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New Here ,
Dec 24, 2021 Dec 24, 2021

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I justsaw now.. 

Evandro22367945owv0_0-1640361848133.png

 

So, problem solved.

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Adobe Community Professional ,
Dec 24, 2021 Dec 24, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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