Charged but dont have a sub

New Here ,
Aug 07, 2021 Aug 07, 2021

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I just checked my bank account and I have a 16$ charge from "ACROPRO SU" and I don't even have a subscription. What is going on

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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1 - Log-in to your Adobe account and click this link https://account.adobe.com/products

 

2 - Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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It looks like an Acrobat DC Pro subscription…

 

Please follow @John T Smith's advice!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Aug 08, 2021 Aug 08, 2021

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If you're absolutely certain you or a family member did not order Acrobat Pro, contact your bank.  Your card may have been compromised. 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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