Charged by Adobe although I cancelled within trial time.

New Here ,
Aug 11, 2021 Aug 11, 2021

Copy link to clipboard

Copied

No eay to contact adobe, only this forum.

i cancelled my plan before the free trial timeframe and was still charged.

 

 

Views

90

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Community Expert , Aug 11, 2021 Aug 11, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat

...

Likes

Translate

Translate
Community Expert , Aug 12, 2021 Aug 12, 2021

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Likes

Translate

Translate
Adobe Employee , Aug 16, 2021 Aug 16, 2021

Hi there, 

 

I see you have an Adobe ID under the same email ID as with forums. The subscription purchased under this ID has been cancelled and there is not charge that took place. 

If you still see a charge, kindly get in touch with our support for help: https://helpx.adobe.com/in/contact.html

 

Thanks 

Kanika 

Likes

Translate

Translate
Community Expert ,
Aug 11, 2021 Aug 11, 2021

Copy link to clipboard

Copied

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

Copy link to clipboard

Copied

LATEST

Hi there, 

 

I see you have an Adobe ID under the same email ID as with forums. The subscription purchased under this ID has been cancelled and there is not charge that took place. 

If you still see a charge, kindly get in touch with our support for help: https://helpx.adobe.com/in/contact.html

 

Thanks 

Kanika 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines