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Charged double for Adobe Trial after cancelling subscription & Unable to delete Credit Card details

New Here ,
Apr 06, 2023 Apr 06, 2023

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Hi,

 

I was charged 20.99 USD twice on 31st March 2023 and on 4th April 2023 (this one is immediately after I  cancelled my trial subcription). I have cancelled within the designated timeslot (screenshot attached), please immediately refund 41.98 USD back to my credit card.

 

Also how can I get charged on my credit card immediately after cancelling my subcription ?? This is cheating. Please remove my card details from your system immediately.

 

Please confirm on email when both these things are done.

TOPICS
Account management , Billing

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correct answers 2 Correct answers

Community Expert , Apr 06, 2023 Apr 06, 2023

Any email you receive will most likely be from a scammer

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
Yo

...

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Adobe Employee , Apr 06, 2023 Apr 06, 2023

Hi there,

 

Happy to help!

 

We see that you have cancelled the subscription and also we have initiated a refund the same day. It will take 7-10 business days for the refund to reflect in your account.

Also, at our end we see that you have been charged only once on 31st March.

 

Further, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to ge

...

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Community Expert ,
Apr 06, 2023 Apr 06, 2023

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Any email you receive will most likely be from a scammer

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone (REMOVED BY MODERATOR)

or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

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Hi there,

 

Happy to help!

 

We see that you have cancelled the subscription and also we have initiated a refund the same day. It will take 7-10 business days for the refund to reflect in your account.

Also, at our end we see that you have been charged only once on 31st March.

 

Further, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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