• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Charged fine

New Here ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

Hello! I was charged today 61.44 euro, as it appeared to be a fine for unsubscribing from monthly plan. I didn't know about the fine and the reason I unsubscribed was cutting the expenses, as I am Ukrainian and just now lost job. There is no way I can reach the support. Could you please make a refund. Thank you!

 

 

TOPICS
Billing

Views

359

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , May 01, 2023 May 01, 2023

Hi, 

We're here to help you. I understand that when you cancelled your subscription, you were charged a cancellation fee. 

Unfortunately, here in the forums, we will not be able to help you with a refund or any other exception. 

Please get in touch with our support team here: https://helpx.adobe.com/contact.html.

Our team will help you with the issue. 

 

Hope this helps! 

 

Regards 

Kanika 

Votes

Translate

Translate
Community Expert , May 01, 2023 May 01, 2023

you must contact adobe support to discuss.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employ

...

Votes

Translate

Translate
Adobe Employee ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

Hi, 

We're here to help you. I understand that when you cancelled your subscription, you were charged a cancellation fee. 

Unfortunately, here in the forums, we will not be able to help you with a refund or any other exception. 

Please get in touch with our support team here: https://helpx.adobe.com/contact.html.

Our team will help you with the issue. 

 

Hope this helps! 

 

Regards 

Kanika 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

you must contact adobe support to discuss.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

Thank you for taking time to answer! It leads nowhere and I cannoot chat with anyone except virtual assistant. I didn't expect support is abscent on a massive product like adobe. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

LATEST

did you type agent in the chat field?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

Your plan was an annual plan, paid on the month. The early termination fee is half of the remaining due, as stated in the terms and conditions. You may be able to negotiate this with Adobe by contacting Customer Care via the link(s) provided by @kglad. Please let us know if that worked. Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines