Charged for 2 months after cancellation

[Tania27633557kdeg]

Hello

can you please process a refund.  I cancelled the trial and was still charged for 2 months. Called customer service who said they were working from home, unable to refund and unable to contact a supervisor.

my info is <email removed-kglad>

Please contact bavk

thanks 

[kglad · Accepted solution]

these are user-to-user forums and you need to contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from download&install>

[Paul alan]

I'm very sorry to hear that but I am just a customer as well I think you've sent this to the wrong e-mail address



Sent from my Galaxy

[kglad]

@Paul alan 

what did you receive?