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Charged for Acrobat Acropro that I did not purchase

New Here ,
Nov 05, 2022 Nov 05, 2022

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Hi, I have cancelled my subscription, but I was still charged in the past three months for Acobat Acropro services. I have tried to contact the customer services but I can't find any ways to contact a customer service staff member who I can communicate to as I was told that only customers who have current plans/subscriptions can talk to the CS staff member? Please advise what can I do as this is very frustrating. Many thanks.

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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