Hi, I have cancelled my subscription, but I was still charged in the past three months for Acobat Acropro services. I have tried to contact the customer services but I can't find any ways to contact a customer service staff member who I can communicate to as I was told that only customers who have current plans/subscriptions can talk to the CS staff member? Please advise what can I do as this is very frustrating. Many thanks.
use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human
p.p.s. you can also use twitter to tweet @AdobeCare
p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
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