Charged for Annual Subscription Without Consent

Report · Jan 04, 2025

Hi everyone,

I haven’t used Adobe since September 2024 (and canceled the subscrption), but I just noticed that I was charged for an annual subscription starting in December 2024. I tried to cancel it, but now I’m facing an early cancellation fee.

I haven’t been able to reach any customer service agents, and I feel it’s really unfair that I was charged for something without my consent and now have to deal with this cancellation fee.

Has this happened to anyone else? How did you handle it?

Thanks in advance!

Report · Jan 05, 2025

contact adobe support using the info below:

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.