Hi, I ran a free 7 day trial for the 7 day trial on the creative cloud Photography plan, Adobe has charged me for $19.99 since I did not cancel subscpription. Does the cloud only give me access to the app but not internal access and use of the apps within. I would have to buy a plan seperately?
Also, Ive been trying to just purchase the lightroom package with the classic included but its saying that this purchase is not supported because I already own the light room 1TB. Im not understanding what I need to do to have my money going to the right thing.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
Just to be clear, on the 8th day of service your free trial automatically converts to a paid subscription plan. That's why Adobe asked you for a credit card when you joined.
You have up to 14 days to cancel without penalty. After that, you will incur a 50% early termination fee for cancelling before your 12th month of service.
The Photography Plan bundle includes these products & services for USD $10/month x 12 months.
-- Photoshop CC and Photoshop on iPad -- Lightroom on desktop, mobile and the web -- Lightroom Classic -- Portfolio website + hosting -- Spark with premium features -- Bridge -- 20 GB cloud storage (upgradable to 1 TB). https://www.adobe.com/creativecloud/photography.html
To change plans, you must first cancel the plan you have. Contact support.
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media