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Charged for renewal

New Here ,
Mar 25, 2022 Mar 25, 2022

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Hello, I am a student in Korea and I bought your services with a discounted student price last year. I found out 2 weeks ago that I was charged for a renewal for the full price without warning and I'm unable to cancel my subscription even though I have no intention of having this for another year because your services won't allow me do so. It also seems that using the forums is the only way to contact adobe support so I am writing here. Please assist me on getting this renewal cancelled. 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Mar 25, 2022 Mar 25, 2022

Hello @윤지23655060p23u,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering

...

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Community Expert ,
Mar 25, 2022 Mar 25, 2022

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Hello @윤지23655060p23u,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Mar 25, 2022 Mar 25, 2022

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LATEST

> charged for a renewal for the full price without warning

 

You did not read the terms carfully

-One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357

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