Charged for trial

[atheen_1751]

Can you check why I was charged trial ( x amount ) and the after a week again charged (x amount) saying that is invoiced, and though I see the money deducted in the bank account at the time of trial start, a week later again the same amount it deducted, but I see only a single invoice. Can you help me with the logic of this. thank you.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Jeffrey_A_Wright]

Atheen, I am showing a charge in October, and that you then began a new subscription today. Please click on https://adobe.ly/47E6xbo to speak with a member of our team who can help you manage your commitment. Please use a different device to reach us if you are unable to contact anyone or are redirected to this public discussion forum. ^JW