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Charged for updating my card details

New Here ,
Dec 02, 2022 Dec 02, 2022

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Today I renew the details of my card so the upcoming payments can continue smoothly. As a "thank you" Abobe charged me and gave me 2 days of services for the charge! This is teft! I haven't asked for those 2 days of service (useless and stupid exchange for money) and I want my transaction returned as I have never asked for it nor authorised such a payment! Seriously considering to give up using your services. This behaviour is not normal and not legal!

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hi Cosmin,

 

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through.

We checked the account details associated with your email ID. We see that there is an active subscription on your account currently.

Please refer to the link below for the renewal process.

https://helpx.adobe.com/manage-account/using/renew-restart-extend-membership.html

 

Also, regarding any billing related issues kindly contact the Adobe Customer support through the Chat function on the contact page, through a phone call, or through Twitter. 

Please use the link below to connect with the Adobe Customer support. You must be signed in with your Adobe ID.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information helped you.

 

Thanks,

Rashmi

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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you can also use the phone and twitter and to contact adobe support,



phone, https://helpx.adobe.com/contact/phone.html

twitter, tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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