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Charged me anyways after offering 2-months free then Cancelled my membership without Consent

New Here ,
Jun 02, 2023 Jun 02, 2023

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I do hope this is a bug. But I've had the membership with Adobe for years and I tried cancelling it earlier last month because I'm graduating and without a job. During my cancellation process, Adobe OFFERED a 2 months free break for my autopayment before charging again to avoid cancelling my membership altogether. I thought it was very nice of an offer and I clicked that option instead of cancelling. 

 

Then paypal announces Adobe autopayment went through this month anyways. When I appealed to paypal that it must be a mistake because I just got 2 free months, whoever processed my ticket on the Adobe end flat-out cancelled my membership and informed me afterwards via email, not even waiving the May payment. 

 

You could have just let me cancelled instead of offering me a fake plan to get one more month payment out of me. Just saying 😕

 

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Community Expert ,
Jun 02, 2023 Jun 02, 2023

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contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

=========================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

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