Charged on a free trial? How to get refund?

[Lilianne0101]

Hi, I applied for a free trial on Premiere pro and I got charged for the montly payement after the end trial so I figured I'll still get access to premiere for this month but I can't use it at all now! I got charged a month's price, 20$ USD for a 7 day trial that was supposed to be free because I didnt cancel? What?? I'm confused, I wouldnt have a problem if I still got access for premiere for this month since I paid it but I cant access it. Is it possible to get a refund please, Thank you.

[Manan Joshi · Accepted solution]

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Manan Joshi]

You could try the steps mentioned in the following link and see if it works to restore your access.
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
-Manan

[Test Screen Name]

Since you are committed to paying for the whole year now, you should probably make sure you can still use it. What happens?