Charged twice for Adobe Creative Cloud

[Jarle0101]

Hi,

When I look at my account statement, I see that I am charged $60 once a month and $286 once a year, both amounts for my Adobe Creative Cloud. I don't think this is right. Has anyone an idea why I get both of these?

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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[Jarle0101]

Thank you very much!

[kglad]

@Jarle0101 

is the problem resolved?

[kglad]

check your account to see if you have two subscriptions, https://account.adobe.com

then contact adobe support per @John T Smith's message and rectify.