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Charged twice for Adobe Creative Cloud

New Here ,
Jan 17, 2023 Jan 17, 2023

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Hi,

When I look at my account statement, I see that I am charged $60 once a month and $286 once a year, both amounts for my Adobe Creative Cloud. I don't think this is right. Has anyone an idea why I get both of these?

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 26, 2023 Jan 26, 2023

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Thank you very much!

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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LATEST

@Jarle0101 

 

is the problem resolved?

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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check your account to see if you have two subscriptions, https://account.adobe.com

 

then contact adobe support per @John T Smith's message and rectify.

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