Charged upfront for a free trial.

New Here ,
Jul 08, 2022 Jul 08, 2022

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Hi,

I tried a 7 day trial of Premiere pro. I cancelled that at the end of trial. Then I was offered a free 60 trial of the whole creative cloud. I accepted that instead. I was told this was a free trial. See my attachment, "We credited your account with free 60 days of service."

Please clarify as I don't want an upfront charge on a demo period.

I've been loggong in to the cloud since but in my account only see a bill charged:

Thanks!
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Account management , Billing

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New Here ,
Jul 08, 2022 Jul 08, 2022

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Sorry,i now  realize i was directed to the forum only. Contacting support.

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Adobe Community Professional ,
Jul 08, 2022 Jul 08, 2022

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For anyone else reading this and needing to contact support

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 09, 2022 Jul 09, 2022

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Thank you. I'm having issues trying to use the App. I figured I was receiving the error message as I was using the "free 14 day trial". No!!! I went ahead and paid $99.99 for an entire year and it still won't let me do anything creative. 😔 Everything else on my phone is fine; only the Adobe App. Even restarted my phone. I've done everything here in my end. Hoping someone gets back to me soon. I expect after paying a hundred dollars that support would be here for us. 

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Adobe Community Professional ,
Jul 09, 2022 Jul 09, 2022

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You have added to a message about Premiere Pro which is for computers, not cell phones

 

What is the exact name of the program you are trying to use?

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Adobe Community Professional ,
Jul 08, 2022 Jul 08, 2022

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Customer retention offers are designed to keep users from cancelling.  If you took the 2 free months, now you're on the hook for a full year of Creative Cloud. 

 

Just saying...

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Jul 09, 2022 Jul 09, 2022

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That doesn't say it's a 60 day trial, though. Not at all. It says, and you quote "60 days of service". In other words, you choose to pay for a service but get 60 days free. Still you might be lucky with customer service, it's worth a try.

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