charged without subscription

[Polish RES29615145cyzh]

Why charge yourself without a subscription

[Polish RES29615145cyzh]

press contact 

[Rashmi27002770wxve]

Hi there,

Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

If you were charged for any subscription then kindly contact the Support team for further help.

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad]

if you have trouble accessing chat, a mobile phone (not using home wifi) is most often successful.

p.s. post in your native language.  the adobe translator will help those of us that read/write different languages.

[Nancy OShea]

Maybe you owed them money from before.  Fellow users don't have access to your account, nor do we want to.

Log-in below with a browser that supports cookies and does not have script blockers or VPN enabled.  Click Manage Plans.

https://account.adobe.com/plans

If you think you're being charged for something you never ordered, contact your bank to verify it.