Charges with no active subscription

[GTX5599]

Hello, ideally need help from adobe directly with a simple email address from support/something like that.

I have been getting charge 9.98GBP each month for around 6 months now. Using the two emails i have and my partners i have no active subscriptions. So trying to cancel the payment and using the chat assitant goes in cicrles as there is nothing to cancel.

I have tried searching for an email address and the different help services on the website but i am getting no where.

does anyone know how to solve this or enlighten me on an email that works and i can speak to a human and not a chatbot.

Thanks

[kglad]

1. you can't initiate contact via email.

2. beware of scam emails because of your post here.

3. start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

if you still don't recognize the charges, contact your credit card issuer and report fraud.

[Shivangi_Gupta]

Thank you for reaching out. After reviewing your account, we can confirm that there are no active subscriptions and no recent transactions initiated by Adobe under your details.

If you're still seeing charges on your bank statement, we recommend contacting your bank or card issuer directly to investigate the source of the charges. It’s possible they may be coming from a different service or an unauthorized source.

Thanks,

Shivangi