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Charging for Acrobat when i never signed up for it

New Here ,
Jun 27, 2024 Jun 27, 2024

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I'm curious if anybody else is experiencing this issue... I just realized that Adobe started charging me for an acrobat subscription that i never signed up for. I have paid for creative cloud for several years (since 2021), but never once used acrobat. I looked at my account to try and remove my payment info (which apparently isnt possible) and noticed that I had been enrolled in an acrobat subscription december of last year.

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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what subscription do you have?

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