charging me for an unknown subscription

New Here ,
Jul 08, 2022 Jul 08, 2022

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these guys are frustrating i pay a subscription of AUD18.69 per month but they are also charging me AUD21.99 for another subscription that is not mine, i call Adobe to ask them what it is related to and they won't tell me and they tell me to call my bank but the bank won't do anything, i have been charged this amount for years and i can't stop it. I am being ripped off by Adobe, can anyone suggest another course of action that i can take?

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Account management , Billing

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Adobe Community Professional ,
Jul 08, 2022 Jul 08, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jul 08, 2022 Jul 08, 2022

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If it's not your subscription, then someone has stolen enough of your financial information to purchase the subscription for themselves but making you pay for it.

 

I'd change your password for your Adobe ID and your bank, and tell them to issue you a new credit card. You can also call the credit card issuer (if that's not the bank).

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