CHAT AGENT INCOMPETENCE FAILURE TO REFUND

[jiadene_skyworth_5237]

I HAVE TRIED MULTIPLE TIMES TO COMMUNICATE A SITUATION THAT REQUIRES A REFUND AND THE CHAT AGENTS SIMPLY WAIT FOR HOURS THEN CANCELL THE CHAT

HOW CAN I GET EFFECIENT AND EFFECTIVE ASSISTANCE?

[kglad]

@jiadene_skyworth_5237 

you have to go through adobe support.  that said, what documents do you have that show you're entitled to a refund?

[Kanikas]

Hi there, 

We're sorry for the inconvenience. The ID that you have used in this community does not have any associated subscription, therefore I did not have charge details. Kindly use this link to get in touch with chat again to resolve this: https://adobe.ly/41iIb5n;

Hope this helps. 

Thanks 
^KS