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Checked if a pdf was corrupted, now I'm out a few hundred bucks

New Here ,
Sep 11, 2023 Sep 11, 2023

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Well I downloaded a free trial to check if a pdf was corrupted or if it was just the app I was using (it was actually corrupted). I cancelled the trial and I didn't receive any emails or updates about it. Fast forward 7 months I notice a weird transaction on my credit card from Adobe, turns out it wasn't cancelled (the cancellation process is a bit lenghtly actually) and I'd paid almost 200CAD for an app I only opened once. They did weive the almost 100CAD cancellation fee though so that was nice.

 

So if you're signing up for a free trial. Don't expect them to let you know it ended.

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Account management , Billing

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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check your account to see, https://account.adobe.com

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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Hi @Zoë3221098399lt ,

We're sorry for this unfortunate situation. Adobe provides a free trial of 7days on all the Creative Cloud applications. In case the users forgets or fails to cancel the subscription and the payment goes through, then you can cancel it within 14days to get complete refund.

We understand there was some sort of confusion in this scenario. 

Let us know if you have any questions for us.

Regards,

Shivangi

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