Claim Indesign renewal refund

[Bibin293109216fu6]

I cancelled my subcription on the day of my Indesign's first renewal. Will I be able to claim the amount deducted as I no longer require the service ?

[James Gifford—NitroPress]

You'll need to contact Adobe customer support for any info on that. This is a user-to-user forum, and deals pretty much exclusively with app use issues.

[Manan Joshi · Accepted solution]

If you cancel within 14 days of your subscription you do get a refund. The refund takes sometime to process. To be sure about your usecase you can contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Bibin293109216fu6]

Thank you so much Manan

[kglad · Accepted solution]

adobe support has been very understanding and you have a sympathetic situation.  contact them and let them know what happened.

in addition to chat, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Bibin293109216fu6]

Thank you for you response.

[kglad]

you're welcome.  (and glad the issue's resolved.)

[Nancy OShea · Accepted solution]

You're supposed to cancel BEFORE the renewal date, not after.   Refunds are for first-time subscribers who cancel within 14 days of joining.  I don't think renewals are eligible for refunds.