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cloud document

New Here ,
Jul 23, 2023 Jul 23, 2023

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Hello, previously I was using the Adobe company account provided by the university. This month, the company account was terminated, and I switched to a personal account. However, I am unable to access my Adobe Cloud documents. It's as if I have opened a completely new user account, and everything appears to be reset. Even my Behance account is created as if it's a new user. Can you please help me?

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Community Expert ,
Jul 23, 2023 Jul 23, 2023

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As far as I know, documents linked to accout A may not be opened by account B - by design, for security

 

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

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Community Expert ,
Jul 23, 2023 Jul 23, 2023

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you'll need to contact the school's plan administrator to see if they'll help you move your files to your control.

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