cloud storage

New Here ,
Jul 21, 2021 Jul 21, 2021

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I'm subscribed to a tariff plan for photographers with 20 GB and to Lightroom Mobile with 100 GB. Why do I have only 2 GB in cloud storage?

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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Hi,

 

Thank you for posting your query here.

 

However please be informed this is a User forum and we do not have access to check your account details. 

 

Please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat support or phone support :  https://helpx.adobe.com/contact/phone.html

Hope this helps. 

 

Thank you.

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi there, 

 

I see you have above-mentioned subscriptions under the same ID that you are using with these forums. 

Please make sure you are signed in with the correct email address. Let us know if you are getting the trial error. 

 

 

Thanks 

Kanika 

 

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New Here ,
Jul 22, 2021 Jul 22, 2021

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I definitely logged in with the correct email address. When I clicked on the cloud icon in Lightroom, it indicated that I was using 4 GB out of 120 GB, but in the Creative Cloud it indicated that I was using 4 GB out of 2 GB. I couldn't upload Photoshop cloud documents due to an overflowing storage, but I could upload photos from Lightroom. Then I signed up for a 1 TB storage plan and the cloud documents started working. Now I have canceled my subscription to a plan with 1 TB, since I do not need such a storage volume yet and now I see 20 GB available in Creative Cloud. For some reason, it's not 120?

 

Thank you

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