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cobran la tarjeta por una prueba gratis de un programa de prueba

New Here ,
Apr 20, 2020 Apr 20, 2020

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Prueba el Ilustrador con la garantía de 7 días de prueba gratis, y me lo cobraron, reclamó por todos los medios pero solo hay respuestas electrónicas sin acciones de devolución, hago el reclamo ante Sernac en Chile para la devolución de mi dinero ... y dejo estas acciones hechas como prueba que no quiero ningun producto donde no hay garantía dell mal uso de  una tarjeta  entregada como garantía ..

 

 

Screenshot_20200418-222628_CMR Falabella.jpg

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correct answers 1 Correct answer

Adobe Community Professional , Apr 20, 2020 Apr 20, 2020
This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to...

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Adobe Community Professional ,
Apr 20, 2020 Apr 20, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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New Here ,
Apr 20, 2020 Apr 20, 2020

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Gracias Jhon, lamentablemennte es el unico medio de hacer notar una situacion me perjudica... los soportes para solucionar el problema no contestan, el pago se ha hecho efectivo sobre un producto en prueba, y eso es importante la comunidad lo sepa, si Adobe no da garantia de cobros abusivos, colocar una tarjeta antes de comprar uno de sus productos es una accion que va a producir problemas al dueño de esa tarjeta ,como lo hace conmigo hoy, ademas las prosibles soluciones solo se dan solo en ingles cuando los interesados en latinoamerica son de habla hispana... y estan escondicos para que no sean hallados facilmente, Mal por adobe...

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