cobran la tarjeta por una prueba gratis de un programa de prueba

New Here ,
Apr 20, 2020 Apr 20, 2020

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Prueba el Ilustrador con la garantía de 7 días de prueba gratis, y me lo cobraron, reclamó por todos los medios pero solo hay respuestas electrónicas sin acciones de devolución, hago el reclamo ante Sernac en Chile para la devolución de mi dinero ... y dejo estas acciones hechas como prueba que no quiero ningun producto donde no hay garantía dell mal uso de  una tarjeta  entregada como garantía ..

 

 

Screenshot_20200418-222628_CMR Falabella.jpg

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correct answers 1 Correct answer

Community Expert , Apr 20, 2020 Apr 20, 2020

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, o

...

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Community Expert ,
Apr 20, 2020 Apr 20, 2020

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 20, 2020 Apr 20, 2020

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Gracias Jhon, lamentablemennte es el unico medio de hacer notar una situacion me perjudica... los soportes para solucionar el problema no contestan, el pago se ha hecho efectivo sobre un producto en prueba, y eso es importante la comunidad lo sepa, si Adobe no da garantia de cobros abusivos, colocar una tarjeta antes de comprar uno de sus productos es una accion que va a producir problemas al dueño de esa tarjeta ,como lo hace conmigo hoy, ademas las prosibles soluciones solo se dan solo en ingles cuando los interesados en latinoamerica son de habla hispana... y estan escondicos para que no sean hallados facilmente, Mal por adobe...

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Community Beginner ,
Sep 10, 2022 Sep 10, 2022

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