Cobro incorrecto

[Astonishing_dynamism9773]

Adquirí el plan gratuito de 7 días y decía que después del 23 de diciembre si NO PAGABA se cancelaría AUTOMÁTICAMENTE LA INSCRIPCIÓN . Resulta que ayer, 26 de diciembre, realizaron un cobro a mi cuenta por $18.612 y se suponía que el plan ya se había desactivado.

 

[leo.r]

You'll need to contact Adobe support for a solution; this is just a user-to-user forum.

[Willi Adelberger]

Did you change time or reser the clock? This ends any testing period 

[kglad]

there is no automatic cancelation.  you must cancel yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html