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Cobro indebido

New Here ,
Feb 19, 2025 Feb 19, 2025

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Hola a todos. Active una version de prueba de adobe acrobat pro. Olvide cancelarlo a tiempo y se realizo un cobro. Posteriormente cancele la suscripcion y luego de un mes se volvio a realizar el cobro. En mi cuenta dice que no tengo productos activos entonces no se que hacer. Me pueden brindar alguna informacion de que puedo hacer?

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Billing

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Community Expert ,
Feb 19, 2025 Feb 19, 2025

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Adobe Employee ,
Feb 19, 2025 Feb 19, 2025

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Danna, thanks for posting your question about managing your subscription to this public discussion forum. I can confirm you have successfully canceled your subscription. The additional charge could have been for the fee involved when canceling an annual membership. Please see https://adobe.ly/4k6WXTP for information on the normal charges that are incurred when canceling an annual plan early. ^JW

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