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COBRO INDEBIDO

New Here ,
Dec 14, 2020 Dec 14, 2020

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Señores, me han cobrado el costo mensual del plan anual, estoy investigando e indican que después de 14 días de inicio te cobran, pero a mí me llegó un correo electrónico, indicando que me reembolsan el total si hago la cancelación antes de los 30 días y así lo hice, pero igual se han cobrado.

Seguí los pasos para la cancelación y ya no tengo cuenta personal con ellos, por lo que estoy usando la cuenta de mi empresa. Trato de comunicarme por los diferentes medios (que según ellos te atienen, pero nadie lo hace). Aquí solo es la comunidad o alguno de Abode monitorea estos mensajes?

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correct answers 3 Correct answers

Community Expert , Dec 14, 2020 Dec 14, 2020

no, these are user-to-user forums.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Expert , Feb 12, 2022 Feb 12, 2022

again (and again) contact adobe support.

 

it's a challenge to be sympathetic to users that do not follow simple basic advice: these are user-to-user forums, and are not adobe support. so, CONTACT ADOBE SUPPORT:

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert , Apr 16, 2023 Apr 16, 2023

Updated contact information:

 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Dec 14, 2020 Dec 14, 2020

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no, these are user-to-user forums.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
May 11, 2021 May 11, 2021

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 Es verdad, hay un chat que nunca está habilitado, y no se puede hacer el reclamo formalmente, Ojalá y alguién se digne en contestar, a mi también me cobraron de una suscripción erróneamente, qué puedo hacer?, o a quíen puedo acudir?.. esto es muy molestoso y lo peopr que nadie te da respuesta. Lo que sugiero es que bloqueen la tarjeta con lo que se hizo la transacción y poner la respetiva denuncia en el Banco emisor y sugiero no suscribirse por que no hay seguimiento ni respuesta técnica.

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Community Expert ,
May 11, 2021 May 11, 2021

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I know it can be frustrating when you encounter problems. Then you also are unable to contact the company providing the service. Please use https://helpx.adobe.com/contact.html?rghtup=autoOpen to contact Adobe. If the chat window does not work, use a different computer, smartphone, or tablet to begin the interaction.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 29, 2022 Jul 29, 2022

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your link doesn't work

 

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Community Expert ,
Jul 29, 2022 Jul 29, 2022

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use a browser that meets the posted (several times) requirements.

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Community Beginner ,
Feb 12, 2022 Feb 12, 2022

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Sin lugar a dudas deberíamos buscar un abogado para consumidores, y hacer una demanda a esta compañía para que dejen de ser tan deshonestos, es increíble! 

Dos meses me cobraron doble, me llegaban dos facturas y pensé que era la misma que la volvían a enviar.... 

Ya me di de baja, pague los más de 4 mil y estoy esperando.... 

 

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Community Expert ,
Feb 12, 2022 Feb 12, 2022

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again (and again) contact adobe support.

 

it's a challenge to be sympathetic to users that do not follow simple basic advice: these are user-to-user forums, and are not adobe support. so, CONTACT ADOBE SUPPORT:

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Jun 30, 2022 Jun 30, 2022

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hice el reclamo también, me pasó lo mismo, cancelé la suscripción antes del mes para que no cobren, según Adobe.. pero igual se han cobrado, me dicen si tengo el correo de Confirmación de Cancelación..
 a ustedes les ha llegado ese correo?.. me parece que es una mentira de Adobe.. es practicamente un robo de dinero.. y no hay donde quejarse..

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Community Expert ,
Jun 30, 2022 Jun 30, 2022

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check your spam folder.

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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Adobe nos toma el pelo. Te das de baja y se la suda: te siguen cobrando.

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Community Expert ,
Jun 05, 2022 Jun 05, 2022

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See the reply by kglad .

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Community Beginner ,
Jun 30, 2022 Jun 30, 2022

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que tal.. estoy reclamando
me preguntan si me llegó el correo de cancelación,
te llegó algun correo despues de darte de baja?

 

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Community Beginner ,
Jul 01, 2022 Jul 01, 2022

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No sé cómo, pero si, hay que buscar un abogado.
Yo tuve que dar de baja a la tarjeta para que dejarán de descontarme y
pague la multa por dar de baja antes del año y todo.

Andrea Argañaras
<phone # removed - kglad>

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New Here ,
Apr 16, 2023 Apr 16, 2023

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A mi acaba de pasar, no medidas correctivas, los abusos continuan

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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LATEST

@Roosvelt29431778fu8e 

 

you have to follow the directions (that have been posted here several times)

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New Here ,
Apr 16, 2023 Apr 16, 2023

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me pasa lo mismo no hay canales disponibles, para que no quisieran que te fueras, cuando es libre descición, y el cobro por la cancelación es un abuso, nunca mas.

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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Updated contact information:

 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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