Cobro no autorizado en mi tarjeta de credito

[lorena_5170]

Hola, recibí un cobro a mi tarjeta de crédito, por un valor grande, no viene desde mi cuenta de Adobe dónde no aparece dicho cobro. Que debo hacer?

[kglad]

contact your credit card provider and report fraud if https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000320340311 doesn't explain the charges.

[Peru Bob]

Report fraud to your credit card company if you are sure it is not a proper charge.

See here:

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000317605575

[Jeffrey_A_Wright]

Lorena, I am sorry for any confusion; I can confirm that you have an active membership, and we have been trying to bill you. Please see https://adobe.ly/40LWyxk for more information on how to correct your account. ^JW

[lorena_5170]

Hello, I do have a an active memership, you cannot bill me, because my card was blocked after I talked to the bank about the issue.  And they told me ask the company that billed me. Please help.

[kglad]

...and type "agent" to bypass the bot, if you use chat 

[lorena_5170]

It is not a propoer charge. I reported the fraud to my credit card company right away, and they advised me to contact Adobe. I have my own Adobe account and a monthly subscription to .AI, which costs significantly less than the charge I do not recognize, the charge doesn´t appear in MY Adobe account.

I am unable to see the details of this purchase in my bank statement. As soon as I noticed the charge like 3 days after it happened, I submitted an inquiry to my bank, and they immediately blocked my card.

Could you please assist me in resolving this issue?

[Jeffrey_A_Wright]

Lorena, I am sorry, but you will need to click on https://adobe.ly/3Q08EhB and speak with someone if you have already reported the charge to your credit card company as fraud. If you are unable to reach anyone, then use a different device.

For future viewers of this discussion you can use the steps listed in https://adobe.ly/4hpaHb4 to cancel any unwanted or unneeded memberships. Please see https://adobe.ly/410BQLJ for a timeline or charges and fees that can be expected as part of the cancellation process. ^JW