cobro sin autorizar

[MARIAN DAYANA_BARRANT7188]

buenas tardes me estan cobrando en la tarjeta de credito un plan que no adquiri y no me deja cancelar 

gracias

[kglad]

if you start a free trial it automatically becomes a paid subscription.  you can't cancel that subscription if there are payment issues.

what's your account show, https://account.adobe.com

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Jeffrey_A_Wright]

Marian, did you intend to purchase Adobe Stock, in addition to your subscription? If not, then see https://adobe.ly/3YQJc2z for information on how to cancel your Adobe Stock subscription. Please be aware that you will lose access to any unused credits as soon as you complete the cancellation process. ^JW

[MARIAN DAYANA_BARRANT7188]

buenas tardes este link https://adobe.ly/3YQJc2z no me deja entrar ni me
carga para serguir con mi proceso

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<Removed by Moderator>

[Jeffrey_A_Wright]

My apologies, Marian. The correct link with steps to cancel Adobe Stock is https://adobe.ly/4iEQ0aQ.^JW

[kglad]

@MARIAN DAYANA_BARRANT7188 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[MARIAN DAYANA_BARRANT7188]

lo intente cancelar pero me están haciendo un cobro, que no me sale en la
guia

<E-mail signature removed by Moderator>

[kglad]

you must correct payment problems before you can cancel.

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Jeffrey_A_Wright]

Marian, a fee is applicable when canceling most annual plans. You can find additional information at https://adobe.ly/4lZnVxW.

Please turn off your e-mail signature if you wish to continue participating in this public discussion, Marian. I have edited your previous posts to remove the personal information from this discussion that is visible to anyone with Internet access. ^JW