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Code bereits eingelöst

New Here ,
Nov 21, 2022 Nov 21, 2022

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Bitte um Hilfe: hab mir bei amazon einen Gutschein-Code für das Foto-Abo (LR/PS) geholt....leider hab ich den Code aber nicht gleich bei redeem eingegeben sondern via der Creative Cloud ein Testabo gestartet. Dann hab den Code bei redeem eingegeben und in der Creativ Cloud die Mitgliedschaft gekündigt. Jetzt sagt LR natürlich die Mitgliedschaft ist abgelaufen und redeem meint der Code wurde schon verwendet. Wie bekomme ich das wieder hin?

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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