Commeent changer l'adresse et le nom sur la facture

New Here ,
Jul 18, 2022 Jul 18, 2022

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Bonjour, 

j'ai déménagé et j'ai créée ma structure, je suis devenu indépendant en marketing communication graphisme et illustration.

J'ai changé la formule d'abonnement cependant sur la facture apparait mon nom de famille et mon ancienne adresse 

Je n'arrive pas à changer ces données pour que le nom de ma petite entreprise et la nouvelle adresse apparaissent.

Pourriez-vous m'aider svp ?

 

D'avance merci 

Julien PHILIPPE 

ZADIG SUR LA LUNE 

 

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Adobe Community Professional ,
Jul 19, 2022 Jul 19, 2022

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if this fails to help (especially after updating billing address and credit card), https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

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