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Comment résilier mon abonnement personnel sans frais car mon école me le propose

New Here ,
Dec 04, 2022 Dec 04, 2022

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J'ai 164€ à payer si je résilie mon abonnement personnel creative cloud (date anniversaire passée de quelques jours)... alors que je vais rester abonné avec mon même identifiant mais sur une autre formule "scolaire" négociée par mon établissement scolaire.

Comment ne pas avoir de frais de résiliation dans mon cas de figure ?

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Account management , Billing

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LEGEND ,
Dec 04, 2022 Dec 04, 2022

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I don't think you can avoid the cancellation fee.

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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you can see if adobe support can make an accomodation for you:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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