Concerns Regarding Untransparent Charging Terms for Free Trial Subscription

[hzgo]

Dear Adobe Customer Support,

I recently signed up for a 7-day free trial to test Adobe PDF and provided my credit card details for this purpose. Within the same day, I realized that the product did not meet my needs and requested to unsubscribe. However, I did not receive a confirmation of my unsubscription, and later discovered that my card had been charged.

When attempting to stop the auto-recurring monthly payment, I was informed that I had been enrolled in a yearly subscription plan, which incurs a penalty fee of over $100 for early cancellation. This was not clearly communicated during the sign-up process.

I find this practice to be untransparent and misleading. It appears that the company prioritizes profit over customer satisfaction by compelling customers to commit to a yearly subscription under the guise of a free trial.

I request a clear explanation from your team on how I can cancel my subscription without incurring this penalty. I have already paid for two months of a service that I do not use, and I believe a resolution is warranted.

[Peru Bob · Accepted solution]

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

[kglad]

make your case to adobe support, per the previous reply.