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Confirm every monthly payment

New Here ,
Nov 21, 2021 Nov 21, 2021

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There is a way to confirm every monthly payment? If I don't delete the payment plan they take money from the credit card every month without asking for confirmation?

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correct answers 1 Correct answer

Community Expert , Nov 21, 2021 Nov 21, 2021

the default option is to renew automatically.  there is no option to change that.

 

if you don't want to renew, cancel:  check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Community Expert ,
Nov 21, 2021 Nov 21, 2021

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the default option is to renew automatically.  there is no option to change that.

 

if you don't want to renew, cancel:  check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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New Here ,
Nov 25, 2022 Nov 25, 2022

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I NNED TO CANCEL EVERYTHING ˆ WANTED

MY SON IS VERY SICK... 3YERS  IN BED, 7 DIFFERENT HOSPITALS...NO LUCK.

SO BE KIND... AND KNOW YOUR ALL WORKINg. DAily.  I'm 92 + and do what I mcan to be a good human being

jane eileen Pfaff

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-

terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Nov 21, 2021 Nov 21, 2021

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Read your subscription terms carefully.

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 13, 2023 Jun 13, 2023

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That would be a wonderful idea.

I've just realised I've been paying for Adobe, for over a year! I have not even logged in for over a year! I forgot I had an account!!! I don't even have any apps installed on any devices, or any programs on any devices. They just kept taking my money!

I'm not happy at all, it's so sad.

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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LATEST

@Burger88 

 

contact adobe support and make your case.

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