• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Confirm every monthly payment

New Here ,
Nov 21, 2021 Nov 21, 2021

Copy link to clipboard

Copied

There is a way to confirm every monthly payment? If I don't delete the payment plan they take money from the credit card every month without asking for confirmation?

TOPICS
Billing

Views

114

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 21, 2021 Nov 21, 2021

the default option is to renew automatically.  there is no option to change that.

 

if you don't want to renew, cancel:  check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Likes

Translate

Translate
Community Expert ,
Nov 21, 2021 Nov 21, 2021

Copy link to clipboard

Copied

the default option is to renew automatically.  there is no option to change that.

 

if you don't want to renew, cancel:  check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 25, 2022 Nov 25, 2022

Copy link to clipboard

Copied

I NNED TO CANCEL EVERYTHING ˆ WANTED

MY SON IS VERY SICK... 3YERS  IN BED, 7 DIFFERENT HOSPITALS...NO LUCK.

SO BE KIND... AND KNOW YOUR ALL WORKINg. DAily.  I'm 92 + and do what I mcan to be a good human being

jane eileen Pfaff

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 25, 2022 Nov 25, 2022

Copy link to clipboard

Copied

LATEST

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-

terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 21, 2021 Nov 21, 2021

Copy link to clipboard

Copied

Read your subscription terms carefully.

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines