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Confused over 'Manage Plan' options

Contributor ,
Aug 09, 2022 Aug 09, 2022

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How do I change my plan through my "Manage Plan" page when my only "Available actions" for my current plan are "End your service" with a "Cancel your plan" button. I wish to change my plan, not end my service. Has anybody else experienced this scenario?

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi there,

We understand you're willing to look for an option to change your plan. Please take a look at this article to know how: https://helpx.adobe.com/manage-account/using/change-plan.html

I hope it helps.

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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Hi @Flexigav ,

 

Thank you for posting your query here.

 

Further to the help article shared by Adobe representative, you may as well contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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