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Connectivity

New Here ,
Feb 12, 2021 Feb 12, 2021

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I open my Adobe DC and gives me message aout verification failure of my suscription.  It shows connectivity problem however my internet connection works perfect.  Now I can not use DC at all.  Any suggestion?

 

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correct answers 1 Correct answer

Adobe Community Professional , Feb 13, 2021 Feb 13, 2021

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm a) you have an active plan and b) your payment details are current.

https://account.adobe.com/plans


2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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