I have been trapped by this nonsense evergreen contract. I called Adobe and was given a load of abuse by the [removed by moderator] call handler, who was rude and obnoxious. When i said i wanted to compalin he said i had to complain to him and then he hung up on me
Disgusting behaviour and company; I will never use another adobe product. absolutly dispicaable company who con you and charge exhoborant fines.
If you signed up for an annual contract, then you are obligated for the year. Adobe allows you to cancel the annual contract for a fee, as spelled out when you subscribed.
That being said, there is no excuse for rude behavior. If you call back, get the agent's name and a case number before you start talking. I have never had a bad experience with Adobe's customer service, but I have with other companies. I've found that when I call back I never get the same incompetent person a second time.