Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Conned by Adobe and tied into the lock in policy

Guest
Jul 07, 2021 Jul 07, 2021

Copy link to clipboard

Copied

 

I  have been trapped by this nonsense evergreen contract. I called Adobe and was given a load of abuse by the [removed by moderator] call handler, who was rude and obnoxious. When i said i wanted to compalin he said i had to complain to him and then he hung up on me

 

Disgusting behaviour and company; I will never use another adobe product. absolutly dispicaable company who con you and charge exhoborant fines.

TOPICS
Creative Cloud

Views

38

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

Copy link to clipboard

Copied

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

Copy link to clipboard

Copied

LATEST

If you signed up for an annual contract, then you are obligated for the year. Adobe allows you to cancel the annual contract for a fee, as spelled out when you subscribed.

 

That being said, there is no excuse for rude behavior. If you call back, get the agent's name and a case number before you start talking. I have never had a bad experience with Adobe's customer service, but I have with other companies. I've found that when I call back I never get the same incompetent person a second time.

 

~ Jane

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines