Conned by Adobe and tied into the lock in policy

[Guest]

I  have been trapped by this nonsense evergreen contract. I called Adobe and was given a load of abuse by the [removed by moderator] call handler, who was rude and obnoxious. When i said i wanted to compalin he said i had to complain to him and then he hung up on me

Disgusting behaviour and company; I will never use another adobe product. absolutly dispicaable company who con you and charge exhoborant fines.

[John T Smith]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

[jane-e]

If you signed up for an annual contract, then you are obligated for the year. Adobe allows you to cancel the annual contract for a fee, as spelled out when you subscribed.

That being said, there is no excuse for rude behavior. If you call back, get the agent's name and a case number before you start talking. I have never had a bad experience with Adobe's customer service, but I have with other companies. I've found that when I call back I never get the same incompetent person a second time.

~ Jane

[wouterk15719893]

This was the dumb move from Adobe. Can cel card and move to another product. 

[kglad]

canceling your cc doesn't protect your credit report.  ie, if you have a problem, contact adobe support and explain the issue.  they can be very understanding.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Rashmi27002770wxve]

Hi there,

We appreciate you writing in.

Firstly, we see that you we have checked your account and we see that you have an active Creative Cloud All apps subscription under the email address associated with the community which has a billing issue hence cancelling the subscription is not possible until you resolve the issue.

Also, we dont cancel any subscription or cancel customer's card from our end on a community forum. As suggested earlier by @kglad you will have to connect with the Support team.

Please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain