Conta com email errado

New Here ,
Mar 21, 2022 Mar 21, 2022

Copy link to clipboard

Copied

Boa noite.

Ao comprar um plano Adobe Creative cloud, indiquei, por engano, um e-mail errado que não existe. O valor já foi cobrado no meu cartão de crédito. No entanto não consigo aceder à conta, nem sequer para alterar o endereço porque não tenho, naturalmente password. Como devo fazer para alterar o endereço de email?

Obrigada

 

TOPICS
Account management

Views

72

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

Copy link to clipboard

Copied

Sara, sorry you mistyped your e-mail addr4ess while signing up for a Creative Cloud membership.  You will need to contact our support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen since you cannot use the process listed in https://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html.  Please be prepared to confirm details on the account to verify you should be given access.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2022 Mar 21, 2022

Copy link to clipboard

Copied

LATEST

Thank you, I will. Can you please confirm the schedule when i can contact this service? I read 9 to 16.30 BRT. This means its Brasilian time, 12 to 19.30 in Portugal, right?

Thanks

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines